The right Metrics

Metric Relationship

What Should We Measure and Why

  • Why Metrics are important? - Metrics inform improvements.
  • What should we measure?
  • What are common problems faced?
  • How do we avoid the pitfalls?

Metrics Inform Improvement

Cobra Effect

cynefin

Effectiveness

  • OKRs at multiple level can become metrics.
  • Team OKR - Make Pipeline configuration easy and automated
    • Reduce support request by 50%
    • Reduce platform onboarding from 3 days to 10 mins
    • Increase number of on-boarded repositories from 5 to 20
  • Organization OKR - Deliver irresistible developer experience
    • Hold 2 user feedbacks per month
    • Improve developer rating from 3 to 4 stars
    • Increase platform users from 20 to 200
    • Publish 3 online training classes

Efficiency

  • Flow efficiency indicates how much time is spent waiting relative to the total time.
  • To prevent preserved incentives, every metric needs one or more metric that can identify that behavior change.

Sustainability

  • Measuring health indicators are as important as measuring efficiency, Team health is leading indicator for quality, stability and security. Burnout decreases quality and increases turnovers.
  • Technical Debt is a business problem, As the complexity of every change increases, throughput and quality decreases.

Reference: https://learning.edx.org/course/course-v1:LinuxFoundationX+LFS180x+2T2022/home